Shipping policy

Shipping Policy

Thank you for shopping with ESOE Security. We ship worldwide from our warehouse in Shenzhen, China.

Processing Time

Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping Methods & Estimated Delivery

  • United States: Standard, 7-12 business days, Calculated at checkout
  • Europe (EU/UK): Standard, 10-15 business days, Free on orders over $800
  • Asia-Pacific: Standard, 5-10 business days, Free on orders over $800
  • Rest of World: Standard, 10-20 business days, Free on orders over $800
  • All Regions: Express (DHL/FedEx), 3-7 business days, Calculated at checkout

Free Shipping

We offer free standard shipping on orders over $800. Free shipping applies to most countries.

Order Tracking

Once your order ships, you will receive an email with a tracking number and link. You can also contact us at esoe-aisha@outlook.com.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will arrange a replacement or refund.

Contact Us

Email: aisha@esoecctv.com
Phone: (+86) 134-1707-6604