FAQS

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to esoe-aisha@outloo.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 12-24 hours!

Pre Sale Questions

We provide a wide range of security cameras, including dome cameras, bullet cameras, PTZ (pan-tilt-zoom) cameras, solar camera ,battery camera,NVR/DVR and Wi-Fi cameras. Each type is designed to meet specific security needs and environments.

Yes, our cameras are weatherproof and designed for both indoor and outdoor use. They are built to withstand various weather conditions, ensuring reliable surveillance around the clock.

Absolutely. All our security cameras come with advanced night vision capabilities, allowing for clear visibility even in low-light or no-light conditions.

Our cameras are compatible with mobile apps, which allow you to view live footage and recorded videos from anywhere, at any time. Simply download the app and connect your camera to access your security feed.

Yes, our cameras are designed for easy installation. Most models come with detailed instructions and can be set up without professional help. However, for complex installations, we recommend consulting a professional.

We offer a standard warranty period of two years on all our security cameras. This covers manufacturing defects and ensures your peace of mind.

We offer both local storage options, such as SD cards, and cloud storage solutions. You can choose the option that best fits your needs and budget.

Yes, our cameras are designed to be compatible with various smart home platforms and can be integrated with other devices for a seamless smart home experience.
Our customer support team is available 24/7 to assist you with any issues. You can reach us via email, phone, or the contact form on our website.
We employ state-of-the-art encryption and security protocols to protect your video footage. Rest assured that your data is always safe and secure.

Drop shipping + OEM/ODM service

We offer diverse ordering options to accommodate various business needs. These include wholesale purchases for resellers, one-time drop shipping services for retailers requiring direct delivery to end customers, and customized OEM/ODM solutions for clients seeking to brand and personalize their product range.
Yes, we do have minimum order quantities for OEM/ODM services to ensure cost-effectiveness and production efficiency. The specific MOQ will be discussed and agreed upon based on the customization details and project scale.
OEM/ODM customization processes may extend lead times, depending on the complexity of the changes required. We provide a detailed production timeline upon approval of the initial design to ensure all parties are aligned and expectations are met.
Yes, we offer competitive pricing for larger volume orders, reflecting our commitment to providing value and cost efficiency to our wholesale clients.
Quality control is a top priority. We have a rigorous quality assurance process that includes multiple testing phases to ensure that every customized product meets our high-quality standards before being shipped to our clients.
Yes, we support wholesale purchases. Please contact our sales team for more information on wholesale pricing and minimum order quantities.
Our products come with a standard warranty period of 1-2 years from the date of purchase. Specific warranty terms may vary by product,warranty is not supported in case of man-made damage.
We accept various payment methods, including bank transfers, credit cards, and other e-payment solutions. Details can be provided during the ordering process.
Products are shipped via reliable carriers to ensure safe and timely delivery. Shipping options and costs will be provided during the checkout process.
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